We place a high value on product and service quality, so we thoroughly inspect the product and package it ourselves before shipping.
1. What should be done if the item is defective?
We apologize for the defective item and are taking action to address such issues. We need your assistance as well. First, please notify us within 3 days of delivery if the item is defective. Second, kindly take a picture of the defective item and send it to us via email. We will then forward it to our Technical Director for evaluation. If approved, we will add the item to your next order for free. Third, if we are unable to identify the issue, all items must be returned in their original condition in order to receive a refund or exchange. The buyer is responsible for all shipping costs. To compensate for the inconvenience, we will provide additional discounts on your next order after assessment.
2. Return or cancellation policy with cooling off period (a time-frame in which the customer may return the goods they have purchased without giving any explanation).
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.
Return or cancellation policy with cooling off period (a time-frame in which the customer may return the goods they have purchased without giving any explanation)P.S:this is only suitable for blank order without logo custom or private label)
OEM/ODM CUSTOMIZE LOGO
Regarding to the custom logo/private label order,Return term(2) cooling offer period return is not acceptable.Return term(1) quality defective is still suitable,but for the order amount excesss 10,000USD.we propose to make 3rd party quality inspection by SGS,BV,CCIC etc before goods shipping.in this case,we can avoid and slove all of issue in our factory,buyer only need to focus on selling.
Jinjiang Changda Garments Co., Ltd.
Address: TangDong Area,JinJing town,Jinjiang City, Fujian Province,China.